Returns & Refunds
GTE Refund & Return Policy
By shopping with GTE, you agree to the terms outlined in this Refund & Return Policy.
We value your satisfaction and will always do our best to make things right.
Non-Returnable Items
Due to hazardous material shipping regulations set by FedEx and UPS, chemical-based products — including acid test solutions — are not eligible for return and not eligible for a refund.
These products require special certifications, packaging, and handling procedures, making return shipments unsafe and non-compliant with federal regulations.
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Please be sure you are ordering the correct testing solution before completing your purchase.
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If there is any issue with a chemical product you receive (such as damage, defect, or quality concerns), please contact us immediately.
We will be happy to offer a replacement to resolve the issue.
Eligible Returns
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Non-chemical items (such as testing stones, scales, or storage cases) may be returned within 30 days of purchase.
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Items must be unused, in original packaging, and in resellable condition.
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds & Exchanges
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Refunds are issued once returned items are received and inspected.
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If approved, the refund will be credited back to your original payment method.
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Please note that banks and credit card companies may take additional time to process and post the refund to your account.
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Exchanges for eligible non-chemical items will be processed once the returned item is received.
Restocking Fee
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A 20% restocking fee applies to all returned non-chemical products.
Contact Us
For any questions or concerns about your order, please email us at:
contact@goldandsilvertesting.com
Final Note
By placing an order with GTE, you acknowledge and accept the terms of this Refund & Return Policy.
We appreciate your business and your trust in our products!