Returns & Refunds
GTE Refund & Return Policy
By shopping with GTE, you agree to the terms outlined in this Refund & Return Policy.
We value your satisfaction and will always do our best to make things right.
Non-Returnable Items
Due to hazardous material shipping regulations set by FedEx and UPS, chemical-based products — including acid test solutions — are not eligible for return and not eligible for a refund.
These products require special certifications, packaging, and handling procedures, making return shipments unsafe and non-compliant with federal regulations.
Please be sure you are ordering the correct testing solution before completing your purchase.
If there is any issue with a chemical product you receive (such as damage, defect, or quality concerns), please contact us immediately.
We will be happy to offer a replacement to resolve the issue.
Eligible Returns
Non-chemical items (such as testing stones, scales, or storage cases) may be returned within 30 days of purchase.
Items must be unused, in original packaging, and in resellable condition.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds & Exchanges
Refunds are issued once returned items are received and inspected.
If approved, the refund will be credited back to your original payment method.
Please note that banks and credit card companies may take additional time to process and post the refund to your account.
Exchanges for eligible non-chemical items will be processed once the returned item is received.
Restocking Fee
A 20% restocking fee applies to all returned non-chemical products.
Contact Us
For any questions or concerns about your order, please email us at:
contact@goldandsilvertesting.com
Final Note
By placing an order with GTE, you acknowledge and accept the terms of this Refund & Return Policy.
We appreciate your business and your trust in our products!